ThoughtSpot® Cookie Policy

Effective as of September 1, 2023

Scope

ThoughtSpot, Inc., together with its corporate affiliates (collectively, “ThoughtSpot” or “we” or “us”) has prepared this Cookie Policy (the “Policy”) to describe the information we collect by automated means through the use of information gathering tools, such as cookies and web beacons on our Website and in the provisioning of our Products and Services. Capitalized terms not defined in this Policy shall have the same meanings as set forth in the Privacy Statement.

Cookies

Cookies are small pieces of information or text that are issued to your computer when you visit a website and are used to store or track information about your use of the site. We use both session-based and persistent-based cookies. Session-based cookies exist only during your web session and expire when you close your internet browser. Persistent-based cookies are files that stay in one of your browser's subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie's file.

We use cookies for several reasons. Some are strictly necessary to enable core functionality, otherwise known as “required” cookies. We may use required cookies, for example, to authenticate your access to various areas of our Website. These cookies cannot be disabled. Without them, you may not be able to access the full functionality of our Website or , and we may be unable to fulfill your requests.

Other cookies allow us to enhance your browsing experience and tailor content to your preferences – these are known as “functional” cookies. These cookies may be set by us or by select third parties whose services we use to deliver tailored information and experiences. We may use these cookies, for example, to determine whether you have visited our Website before and inform us about site features in which you have interest, thereby permitting us to better tailor our Website content. These cookies also allow us to analyze Website traffic so we can measure and improve performance and speed up your searches.

In addition to required and functional cookies, some third parties issue marketing cookies through our Website to serve ads that are relevant to your interests based on your browsing activities. These third parties may also collect your browser history or other information to determine how you reached our Website and the website you visit after  you leave ours. Information gathered through these automated means may be associated with personal data you previously submitted on our Website.

We may also collect analytics data or use third-party analytics tools (e.g., Google Analytics), to help us measure traffic and usage trends for our Website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, and other information that assists us in analyzing and improving our Website.

Do Not Track

While we attempt to honor do not track (“DNT”) instructions we receive from a user’s browser, we cannot guarantee that we will always respond to such signals, in part, because of the lack of common industry standard for DNT technology. We continue to monitor developments in DNT technology and stay apprised of DNT industry standards as they evolve.

Web Beacons

Web beacons (also known as internet tags, pixel tags, and clear GIFs) are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page, when you viewed a particular site linked to the web beacon, and a description of a site tied to the web beacon. Certain pages on our Website may contain such web beacons, which we use to operate and improve our Website.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and the geographic regions of our visitors.

Your Choices

You can stop cookies being downloaded to your computer by selecting the appropriate settings on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org. You may also opt out of certain functional and advertising cookies by clicking on our Cookie Preferences. Please note that this does not opt you out of being served generic ads. In addition, without cookies you may not be able to take full advantage of our Website features.

ThoughtSpot Product Cookies

When providing ThoughtSpot Cloud, we use first party session cookies to: (a) validate user sessions and authorize requests; and (b) monitor ThoughtSpot Cloud operations  and usage information. In addition, we use certain third-party cookies within the ThoughtSpot Cloud described below.

Use of Intercom Messenger services: When you engage with Intercom in-app support for ThoughtSpot Cloud or the Mode platform, Intercom will drop a cookie, which acts as an identifier for each unique browser session. This cookie is replaced each time you log in. Please click  here for additional information.

Use of Mixpanel: We use Mixpanel cookies to collect information regarding use of ThoughtSpot Cloud, including user interactions. We use this information to improve ThoughtSpot Cloud and facilitate certain in-product notifications.

Use of FullStory: We use a FullStory cookie to collect information regarding use of ThoughtSpot Cloud, including user interactions and session replay. We use this information to improve ThoughtSpot Cloud and, in certain instances, to diagnose, address and resolve technical support issues.

Contact Information

To ask questions or comment about our information practices, please contact us at: [email protected].

Or, you may write to us at: